Terms of Service
Inspiring Clean Co, LLC (“we,” “us,” “our”). Last updated: July 14, 2026.
By using our website, checking the acceptance box at booking, or using our pickup & delivery wash-and-fold laundry services (the “Services”), you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our Services.
1. Services
We provide residential pickup & delivery wash-and-fold laundry service in Littleton, Highlands Ranch, Sterling Ranch, Lone Tree, and Centennial, Colorado, and surrounding areas. Services are subject to availability and may be modified or discontinued at any time. Laundering is performed by independent contractors engaged by us; we remain your point of contact and these Terms govern the Services.
2. Pricing & Payment
Wash & fold is priced at $2.75 per pound with a $35 minimum order. Add-on prices (rush, hypoallergenic, hang dry, etc.) are listed at booking.
Recurring Member Rate: Recurring customers receive a discounted rate of $2.50/lb for standard wash-and-fold. This rate may not apply to special items or add-ons.
Billing is based on the actual weight of your laundry, not the estimate. We securely save your card at booking through Stripe and do not charge it at that time. After your laundry is weighed, we charge your saved card for the exact final amount. By booking, you authorize this charge.
3. Scheduling & Cancellation
Pickup windows are subject to availability. You will receive a text confirmation. You may cancel anytime before pickup at no charge. Cancellations after pickup are not eligible for a refund.
No-shows: If we arrive during the scheduled window and your laundry is not accessible, a $5 trip fee may apply.
4. Laundry Handling
Every customer's laundry is washed in a separate, dedicated load — never mixed with other customers. We follow your preferences (detergent, temperature, hang dry). We are not responsible for damage resulting from inaccurate or incomplete customer instructions.
High-value or delicate items: Please note any high-value, delicate, designer, or specialty items in your order notes at booking so we can give them special care. We recommend keeping truly irreplaceable or sentimental items out of your order.
We reserve the right to refuse excessively soiled or biohazardous items. Pocket checks are done as a courtesy; we are not liable for items left in pockets.
Do not include cash, jewelry, electronics, illegal substances, hazardous materials, or weapons. Violation may result in account termination.
5. Turnaround
Standard turnaround is 48 hours. Rush 24-hour service is available as an add-on. Turnaround times are estimates and may vary due to volume, weather, or other factors.
6. Liability for Loss or Damage
We treat your items with care, but laundering carries inherent risk. To keep our service affordable, our liability is limited. For any claim of loss or damage, our total liability is limited to the documented fair market value of the affected item(s) with proof of purchase, and in no event more than $200 per order, regardless of the number of items affected.
We are not liable for pre-existing wear or damage, normal wash-and-fold wear, shrinkage of items not labeled machine-washable, color bleeding from non-colorfast fabrics, manufacturer defects, missing buttons or embellishments, loss or damage resulting from inaccurate or incomplete customer instructions, or items of irreplaceable, vintage, or sentimental value.
Claims must be submitted within 24 hours of delivery with photographs and proof of value via text or email. The limited reimbursement described above is your sole and exclusive remedy for any loss or damage.
Recommendation: Do not send irreplaceable items, and note any high-value items in your order notes at booking.
7. Assumption of Risk
You acknowledge that professional laundering involves inherent risks, including the possibility of loss, shrinkage, fading, stretching, or damage despite reasonable care. By using the Services, you accept these risks to the extent not covered by the limited liability described in Section 6.
8. Limitation of Liability
To the fullest extent permitted by law, Inspiring Clean Co and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost time, or loss of use, arising from or related to the Services. Our total aggregate liability for any claim will not exceed the amount set out in Section 6 or, where that section does not apply, the amount you paid for the order giving rise to the claim.
9. Disclaimer of Warranties
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or achieve any particular result.
10. Indemnification
You agree to indemnify and hold harmless Inspiring Clean Co and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from items you should not have included in your order (such as cash, jewelry, electronics, hazardous materials, or weapons), your violation of these Terms, or your misuse of the Services.
11. Dispute Resolution; Arbitration & Class-Action Waiver
Any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration conducted in Colorado under the rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small claims court. You and Inspiring Clean Co waive any right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative action. If this class-action waiver is found unenforceable, the arbitration provision in this section will be void.
12. Force Majeure
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including weather, natural disasters, equipment failure, labor issues, utility outages, illness, or acts of government.
13. Privacy
Your information is handled per our Privacy Policy. We do not sell your personal information to third parties.
14. Governing Law & Venue
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Subject to Section 11, any permitted court proceeding shall be brought in the state or federal courts located in Douglas or Jefferson County, Colorado.
15. Changes
We may modify these Terms at any time. Continued use after changes constitutes acceptance. We will provide reasonable notice of material changes via email.
16. Acceptance
By checking the acceptance box at booking and/or using the Services, you confirm that you have read, understood, and agree to these Terms, including the limitations of liability in Sections 6 through 8 and the dispute-resolution terms in Section 11.
17. Contact
Questions? Email support@inspiringcleanco.com or use the contact form at inspiringcleanco.com.